That's right. You. Us. Vendors. We who sell to some of the most important people in our industry.
Here are my top responses from several property managers who I know quite well. I think we can all learn from this list.
1. When vendors drop the ball. I like a contractor that I can depend on for their expertise, follow through and honesty. Any one of those is lacking, you are on my s*** list. I have no interest in working with someone that I have to babysit and constantly nag.
2. Vendors who ask for last looks. Just give me your best price the first time, and let your reputation and previous work speak for itself. If I am bidding you, then I respect you. Same goes for the other contractors bidding the project. Please don’t ask me to disrespect your competitors and give you an advantage. That tells me that you think I’m slimy.
3. Don’t hound me for business. Let your work speak for itself. I would prefer a happy client than tickets to a sporting event, or a free pen or other giveaway. I’ll lose the pen a week later, but I will remember the contractor who made me look great by finishing the project on time and on budget.
4. Don’t nickel and dime me once the project starts. I once had a plumber that was awarded a sewer project at $12,000. The cost was a lot for this small condominium association. Every evening like clockwork the owner of the plumbing company would call and tell me about something else that needed to be done, that would add to the cost. Unfortunately he had us by the short hairs because we couldn’t change contractor mid-project. All said and done the project was triple the original estimate.
5. Don’t change the specifications to increase your profit or undercut your competitor. If there is an inherent flaw in my specs, discuss it with me and tell me why it should be changed. If I agree, then I will send it to everyone to re-bid. But if you change something just to lower your cost, your bid gets tossed.
6. Stand by your work. Warranties are as important as the original work. Don’t fight me on warranty follow up, or you’re off the bid list even if you did great initial work. I plan on managing that property for years to come. You should stand behind your work so that you get more work down the line.
Authored by: Wayne S.